Org Chart Builder

1. Introduction

Master Touch ("Company", "we", "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect your information when you use our business management platform and services ("Service") at mastertouchtools.com.

2. Information We Collect

We collect the following types of information:

Account Information: Name, email address, phone number, and company details provided during registration.
Business Data: Client records, work orders, invoices, employee information, documents, and other data you input into the Service.
Usage Data: Information about how you interact with the Service, including pages visited, features used, and session duration.
Device Information: Browser type, operating system, device type, and IP address.
Third-Party Data: Information received from connected services such as QuickBooks Online, phone systems, and payment processors when you authorize these integrations.
Communications: Call logs, SMS messages, and other communications processed through our integrated phone system.

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Service
Process and manage your business operations (clients, work orders, invoices, etc.)
Sync data with authorized third-party integrations (e.g., QuickBooks Online)
Send service-related notifications and updates
Provide customer support
Analyze usage patterns to improve the Service
Comply with legal obligations

4. Data Storage and Security

Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures including access controls, regular security audits, and encrypted backups. While we strive to protect your information, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing

We do not sell your personal information. We may share your data only in the following circumstances:

Third-Party Integrations: When you connect services like QuickBooks Online, we share necessary data to enable the integration functionality you requested.
Service Providers: We may use trusted service providers (hosting, storage, analytics) who process data on our behalf under strict confidentiality agreements.
Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.

6. Third-Party Integrations

When you connect third-party services (such as QuickBooks Online), we access and sync data as authorized by you. Each third-party service has its own privacy policy, and we encourage you to review them. You can disconnect third-party integrations at any time through the Service settings, which will stop further data syncing.

7. Your Rights

You have the right to:

Access and export your data at any time
Request correction of inaccurate data
Request deletion of your account and associated data
Disconnect third-party integrations
Opt out of non-essential communications

8. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove your data within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes).

9. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We may use analytics tools to understand how the Service is used. You can control cookie settings through your browser preferences.

10. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via the Service or email. The "Last updated" date at the top of this policy indicates when it was last revised.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].